{"id":2322,"date":"2026-07-23T08:25:18","date_gmt":"2026-07-23T08:25:18","guid":{"rendered":"https:\/\/ruutglazing.co.uk\/?page_id=2322"},"modified":"2026-07-23T10:38:21","modified_gmt":"2026-07-23T10:38:21","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/ruutglazing.co.uk\/index.php\/returns-refund-policy\/","title":{"rendered":"Returns &amp; Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At R\u00fcut Glazing, we are committed to delivering high-quality aluminium glazing products and professional installation services. As many of our products are custom-made to your exact specifications, our Returns &amp; Refund Policy differs from that of standard retail products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read this policy carefully before placing your order.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Custom-Made Products<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Most products supplied by R\u00fcut Glazing are manufactured specifically to your approved measurements, specifications, colours, and finishes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These include, but are not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aluminium windows<\/li>\n\n\n\n<li>Bifold doors<\/li>\n\n\n\n<li>Sliding doors<\/li>\n\n\n\n<li>Entrance doors<\/li>\n\n\n\n<li>Rooflights<\/li>\n\n\n\n<li>Gable windows<\/li>\n\n\n\n<li>Fixed glazing<\/li>\n\n\n\n<li>Bespoke aluminium glazing systems<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As these products are made to order, they cannot normally be returned or refunded once manufacturing has commenced, unless they are faulty, damaged, or incorrectly supplied.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Order Approval<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Before manufacturing begins, customers are responsible for reviewing and approving:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Measurements<\/li>\n\n\n\n<li>Product specifications<\/li>\n\n\n\n<li>Colours and finishes<\/li>\n\n\n\n<li>Opening configurations<\/li>\n\n\n\n<li>Glass options<\/li>\n\n\n\n<li>Hardware selections<\/li>\n\n\n\n<li>Any drawings or design details provided<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once approval has been given and production has started, changes or cancellations may not be possible.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Cancellations<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request to cancel an order before manufacturing begins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If production has not started, any eligible refund will be processed after deducting any administrative or design costs already incurred.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If manufacturing has commenced, cancellation requests may be declined or may incur charges to cover materials, production, and other costs already committed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Returns<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Returns may be accepted only where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The incorrect product has been supplied.<\/li>\n\n\n\n<li>The product arrives damaged during delivery.<\/li>\n\n\n\n<li>The product has a verified manufacturing defect.<\/li>\n\n\n\n<li>The item does not match the approved order specification.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returns will not normally be accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer measurement errors.<\/li>\n\n\n\n<li>Incorrect product selections approved by the customer.<\/li>\n\n\n\n<li>Normal manufacturing tolerances.<\/li>\n\n\n\n<li>Minor cosmetic variations that do not affect product performance.<\/li>\n\n\n\n<li>Damage caused after delivery or installation by third parties.<\/li>\n\n\n\n<li>Improper storage, handling, or misuse.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">5. Reporting Damage or Issues<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should inspect all products as soon as reasonably possible after delivery or installation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any damage, shortages, or defects should be reported promptly, preferably with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photographs of the issue<\/li>\n\n\n\n<li>A description of the problem<\/li>\n\n\n\n<li>Your order details<\/li>\n\n\n\n<li>Supporting documentation where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Prompt reporting helps us investigate and resolve issues efficiently.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Refund Eligibility<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Where a refund is approved, it may be issued when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The order cannot be fulfilled.<\/li>\n\n\n\n<li>A replacement product is unavailable or unsuitable.<\/li>\n\n\n\n<li>A manufacturing defect cannot reasonably be repaired.<\/li>\n\n\n\n<li>We determine that a refund is the most appropriate resolution.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will generally be made using the original payment method unless otherwise agreed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Replacement Products<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Where appropriate, R\u00fcut Glazing may choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repair the product.<\/li>\n\n\n\n<li>Replace the affected item.<\/li>\n\n\n\n<li>Supply replacement components.<\/li>\n\n\n\n<li>Offer another suitable resolution before issuing a refund.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our aim is to resolve issues fairly and as quickly as possible.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Installation Services<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If installation is included in your order, any concerns regarding workmanship should be reported promptly after completion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where an issue is confirmed to be related to our installation, we will arrange an inspection and, where appropriate, carry out remedial work.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">9. Non-Refundable Charges<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The following may not be refundable where applicable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design services<\/li>\n\n\n\n<li>Site surveys<\/li>\n\n\n\n<li>Custom manufacturing costs<\/li>\n\n\n\n<li>Special-order materials<\/li>\n\n\n\n<li>Delivery charges already incurred<\/li>\n\n\n\n<li>Installation work already completed<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">10. Consumer Rights<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this Returns &amp; Refund Policy affects your statutory rights under applicable consumer protection laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where legislation provides additional rights, those rights will always take precedence over this policy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">11. How to Request a Return or Refund<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe your order qualifies for a return, replacement, or refund, please <a href=\"https:\/\/ruutglazing.co.uk\/index.php\/contact\/\" data-type=\"page\" data-id=\"492\">contact R\u00fcut Glazing<\/a> as soon as possible with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name<\/li>\n\n\n\n<li>Order reference<\/li>\n\n\n\n<li>Contact details<\/li>\n\n\n\n<li>Description of the issue<\/li>\n\n\n\n<li>Supporting photographs (where applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will review your request and keep you informed throughout the resolution process.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">12. Contact Us<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about this Returns &amp; Refund Policy or require assistance with an order, please <a href=\"https:\/\/ruutglazing.co.uk\/index.php\/contact\/\" data-type=\"page\" data-id=\"492\">contact R\u00fcut Glazing<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are committed to providing fair, transparent, and efficient support and will do our best to resolve any concerns promptly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At R\u00fcut Glazing, we are committed to delivering high-quality aluminium glazing products and professional installation services. As many of our products are custom-made to your exact specifications, our Returns &amp; Refund Policy differs from that of standard retail products. Please read this policy carefully before placing your order. 1. Custom-Made Products Most products supplied by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2322","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refund Policy | R\u00fcut Glazing UK<\/title>\n<meta name=\"description\" content=\"Read the R\u00fcut Glazing Returns &amp; Refund Policy. 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