Privacy Policy

At Rüut Glazing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request a quotation, purchase our products or services, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Rüut Glazing specialises in supplying and installing high-quality aluminium glazing solutions, including windows, doors, bifold doors, sliding doors, rooflights, entrance doors, gable windows, and related glazing products for residential and commercial properties.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide
  • Full name
  • Email address
  • Telephone number
  • Property or installation address
  • Billing address
  • Project details
  • Product preferences
  • Any information you provide through contact forms, emails, or telephone conversations
Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of your visit
  • Referring website
  • Website usage statistics

This information helps us improve the performance, security, and usability of our website.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide quotations
  • Process orders
  • Arrange surveys, deliveries, and installations
  • Communicate about your project
  • Provide customer support
  • Improve our website and services
  • Meet legal and regulatory obligations
  • Prevent fraud and protect our business

We only process personal information where we have a lawful basis to do so.

4. Marketing Communications

With your permission, we may send you updates about:

  • New products
  • Promotions
  • Special offers
  • Company news
  • Helpful glazing advice

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Enhance your browsing experience
  • Support website security

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Product manufacturers
  • Delivery providers
  • Installation teams
  • Payment service providers
  • IT and website service providers
  • Professional advisers
  • Legal or regulatory authorities where required by law

All third parties are expected to handle your information securely and only for authorised purposes.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we work hard to safeguard your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the relevant supervisory authority

We will respond to valid requests within the time required by law.

10. Third-Party Websites

Our website may contain links to external websites for your convenience.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Rüut Glazing.

We will be happy to assist with any privacy-related enquiries and requests regarding your personal data.